Which credit
cards do you accept?
Can I
cancel my order?
I canceled
my order but I haven't
received a credit yet. How
long do credits take?
Can I
return an item that is
damaged, defective, or I
just don't want?
What
happens if the item I
ordered is not available?
Why was I
charged sales tax on my
purchase?
How long
will it take to receive my
order?
Can I have an
order shipped to my P.O.
Box?
Can I
ship my order to a different
address?
How are
shipping charges calculated?
Shopping FAQs
Which
credit cards do you accept?
Visa, Mastercard and
Discover/Novus cards are
accepted, as well as debit
cards which bear the Visa or
Mastercard logo.
Regretfully, American
Express is not accepted.
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Can
I cancel my order?
Yes, you can, as long as the
item has not been received
by the vendor or shipped. If
the order has already been
sent to the vendor we will
attempt to cancel the order,
but cannot guarantee that
the cancellation will be
possible. If you do receive
an order that was canceled,
accept delivery of the item
and call the Customer
Service Center for return
instructions.
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I
canceled my order but I
haven't received a credit
yet. How long do credits
take?
We submit all requests for
credits within 24 hours of
receipt; however, it may
take 7-10 business days for
you to receive your credit.
You should see this on your
next credit card statement
or the following one,
depending on where you are
in your billing cycle.
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Can
I return an item that is
damaged, defective, or I
just don't want?
If, within 30 days, you are
not satisfied with your
purchase, we will replace
the item or provide a credit
for the full merchandise
amount less any shipping
charges. Notebook computers
and hand-held computers can
only be returned within 15
days of purchase.
Merchandise returned
without authorization will
be refused, and the carrier
will charge you freight in
both directions. To avoid a
restocking charge, please
return your merchandise in
the original box and packing
materials, including all
accessories and the owner's
manual. Do not destroy or
discard original packing for
30 days. The value of
missing accessories will be
deducted from the credit
amount of a return.
Personalized items,
opened personal care items,
domestic or computer
software items, pierced
earrings and special order
merchandise are not
returnable. Refurbished
merchandise can only be
returned if damaged or
defective. Certain
merchandise may require
manufacturer service first
before return is allowed.
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What
happens if the item I
ordered is not available?
Our vendors ship products
before the estimated
delivery in the vast
majority of cases. On
occasion, however, an order
may be delayed due to
availability or other
circumstances. In the
unlikely event there is a
change or delay in filling
your order, we will notify
you via phone, postal mail
or email. We know that this
can be inconvenient, and we
will offer you one of the
following alternatives as
appropriate to your
situation:
Offer an ALTERNATE
selection of equal or
greater value.
Offer a BACKORDER and new
estimated delivery. You can
wait for the new delivery
date, or cancel for a full
refund at any time prior to
shipment.
CANCEL your order. We
constantly update our
computer system with new
information from our
vendors. On rare occasions
new circumstances come to
our attention after the
placement of your order.
Therefore, we reserve the
right to cancel your order
for a full refund at any
time.
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Why was
I charged sales tax on my
purchase?
State tax is applied to an
item if Cendant Corporation
or the shipping vendor
conducts business in the
shipping address state.
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Shipping
FAQs
How
long will it take to receive
my order?
The standard shipping time
for orders shipped via UPS
ground is 5-10 days, and
promotional items should
ship in 4-7 days. Large
items such as big screen
TV's or appliances are
shipped via common carrier
(trucking company) and may
take up to 21-28 days to
arrive.
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Can I
have an order shipped to my
P.O. Box?
No. The vast majority of our
merchandise is shipped via
UPS, and a valid street
address is needed to ensure
proper delivery. If a P.O.
Box is used as a shipping
address, an error message
will appear when submitting
the order. We also cannot
deliver to A.P.O., F.P.O. or
foreign addresses.
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Can
I ship my order to a
different address?
Yes! When you place your
order and come to the Check
Out screen, just replace
your address with the
address you want to ship
your merchandise to, then
continue. Remember to use a
street address, not a Post
Office Box, for any shipping
address.
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How
are shipping charges
calculated?
Shipping charges vary
according to product type
and destination.
Because we do not
warehouse any of our items,
your order is shipped
directly from one of our
thousands of authorized
vendors across the country.
The individual vendors
ultimately determine the
method of product shipment.
Therefore, we are not able
to reduce shipping charges
for any reason.
Most products are shipped
via UPS (because they offer
package insurance and
excellent tracking
software). Larger items are
generally shipped via common
carrier, and require higher
shipping rates. Select
products offer an express
shipping option. In most
cases, this rapid delivery
requires
an additional fee.
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